Privacy Policy
This Privacy Policy explains how DramaBurst ("DramaBurst", "we", "us", or "our") collects, uses, shares, and protects information when you use DramaBurst - AI Dramas & Reels, including our mobile applications, websites, customer support, purchase features, short drama playback, AI drama features, recommendations, rewarded ads, and related services (collectively, the "Service").
1. Scope
DramaBurst provides short drama and AI drama viewing experiences. Drama content, playback technology, advertisements, payment processing, analytics, crash reporting, attribution, cloud hosting, and customer support may be provided with the help of third-party service providers and SDK partners.
This Privacy Policy applies to information processed through the Service. It does not apply to third-party websites, app stores, payment providers, advertising platforms, or services that we do not control. Their own privacy policies apply to their services.
2. Information We Collect
2.1 Information You Provide
- Account information: If you create, bind, or sign in to an account, we may collect identifiers such as email address, account ID, sign-in provider ID, nickname, region, language preference, and related account settings.
- Customer support information: If you contact us, we may collect your email address, message content, screenshots or files you choose to provide, order details, device information, and support history.
- Feedback and survey information: If you choose to submit feedback, reviews, survey responses, or bug reports, we may collect the content you provide.
2.2 Information Collected Automatically
- Device and app information: Device model, operating system, app version, language, region, time zone, network type, device settings, device identifiers, advertising identifiers where permitted, push notification token, and IP address.
- Usage and viewing activity: Pages viewed, drama titles opened, episode progress, watch duration, completion status, search terms, favorites, watch history, recommendations shown, clicks, likes, unlock actions, playback quality, and interaction frequency.
- Purchase and entitlement activity: Product IDs, order IDs, store transaction IDs, purchase status, refund status, subscription status, coin balance changes, bonus coin grants, rewarded coin grants, unlocked episodes, and restore purchase status.
- Advertising and attribution data: Ad impressions, rewarded ad completion status, ad clicks, campaign attribution, install source, deep link parameters, and fraud prevention signals.
- Diagnostics: Crash logs, performance data, SDK errors, player errors, loading time, latency, and other technical information used to maintain the Service.
2.3 Information From App Stores and Third Parties
- Apple App Store and Google Play may provide purchase receipts, subscription status, refund events, product information, region, tax-related transaction information, and other information needed to verify purchases and deliver entitlements.
- Content SDK providers may provide drama metadata, playback status, content availability, region availability, episode unlock status, and technical playback logs.
- Advertising, analytics, attribution, and crash reporting partners may provide campaign, device, event, and diagnostic information in accordance with their own policies and platform rules.
2.4 Information We Do Not Intend to Collect
We do not intend to collect precise GPS location, contacts, health information, financial account numbers, government IDs, biometric data, or photos and videos from your device unless a future feature clearly asks for your permission and explains why the information is needed.
3. How We Use Information
We use information for the following purposes:
- Provide, operate, maintain, and improve the Service.
- Enable drama playback, AI drama viewing, search, recommendations, rankings, watch history, favorites, and continue watching.
- Process coin purchases, bonus coins, rewarded coins, subscriptions, episode unlocks, refund events, and restore purchases.
- Deliver rewarded ads, verify reward completion, enforce daily reward limits, and prevent reward abuse.
- Personalize content recommendations and show relevant dramas, offers, and in-app messages.
- Measure app performance, fix crashes, debug SDK and playback errors, and improve product quality.
- Prevent fraud, unauthorized transactions, abuse of virtual coins, account misuse, and security incidents.
- Provide customer support, respond to requests, and resolve purchase or playback issues.
- Send service messages, push notifications, promotional messages, and subscription or reward reminders where permitted.
- Comply with legal obligations, enforce our Terms of Use, and protect our rights, users, and partners.
5. Payments, Subscriptions, Coins, and Entitlements
DramaBurst offers paid digital content and virtual items, including coin packages and auto-renewing subscriptions such as Weekly Pass and Yearly Pass. Purchases are processed by Apple App Store or Google Play. We do not directly collect or store your full payment card number, bank account number, or app store password.
We process purchase and entitlement information to verify transactions, credit coins, provide bonus coins, maintain your coin balance, unlock eligible episodes, deliver subscription benefits, restore purchases, handle refunds, prevent fraud, and provide customer support.
Paid coins generally do not expire. Bonus coins, promotional coins, rewarded coins, and other free coins may expire according to the rules displayed in the app. If a purchase is refunded, canceled, revoked, charged back, or found to be fraudulent, we may revoke the related coins, bonus coins, subscription access, unlocked entitlements, or other benefits to the extent permitted by law and platform rules.
6. Advertising and Rewarded Ads
The Service may contain advertisements. Some ads may be rewarded ads that you voluntarily choose to watch to receive coins or unlock eligible episodes. We may process ad interaction data, completion status, reward status, device identifiers, advertising identifiers where permitted, and fraud prevention signals to deliver ads, confirm rewards, enforce daily limits, and measure performance.
You can limit ad tracking or reset advertising identifiers through your device settings where available. On iOS, tracking permission is managed through Apple App Tracking Transparency settings. On Android, advertising personalization and advertising ID settings are managed through your device and Google settings.
8. Your Choices and Controls
- Account: You may use certain parts of the Service without creating an account. Some features, including cross-device sync, purchase recovery, and account deletion, may require login or account binding.
- Push notifications: You may disable push notifications in your device settings.
- Marketing: You may opt out of promotional emails or messages where an unsubscribe option is provided.
- Personalized ads: You may limit tracking or advertising personalization through device settings and in-app privacy settings where available.
- Restore purchases: You may use Restore Purchases or Refresh Purchase features to recover eligible subscriptions, uncredited purchases, and remaining coin entitlements.
- Account deletion: If you have an account, you may request deletion through the in-app account deletion function where available, or by contacting us.
9. Data Retention
We keep information for as long as needed to provide the Service, maintain your account, deliver purchased entitlements, comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements, and support legitimate business purposes.
For example, watch history and recommendation data may be retained while your account is active or until you delete it; purchase records and subscription records may be retained as needed for tax, accounting, refund, anti-fraud, and compliance purposes; crash logs and diagnostic logs are usually retained for a shorter period unless needed to investigate issues.
10. Security
We use reasonable technical, administrative, and organizational safeguards designed to protect information, including encryption in transit where appropriate, access controls, monitoring, and purchase verification. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. International Transfers
DramaBurst is intended for users in multiple countries. Your information may be processed in countries or regions other than where you live. These countries may have data protection laws that differ from those in your jurisdiction. Where required, we use appropriate safeguards for international transfers.
12. Your Privacy Rights
Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or opt-out of certain processing, targeted advertising, sale, or sharing of personal information. You may also have the right not to be discriminated against for exercising privacy rights.
To exercise your rights, contact us using the contact details below. We may need to verify your request before responding. Some information may be retained where permitted or required by law, such as purchase records needed for accounting, fraud prevention, dispute resolution, or legal compliance.
12.1 Notice for EEA, UK, and Similar Jurisdictions
Where applicable, we process personal information based on one or more legal bases, including performance of a contract, legitimate interests, consent, and compliance with legal obligations. You may have the right to lodge a complaint with your local data protection authority.
12.2 Notice for California and Other U.S. State Residents
Depending on applicable law, you may have rights to know, access, correct, delete, obtain a portable copy of, or opt out of certain uses or disclosures of personal information, including sale, sharing, or targeted advertising. We do not use sensitive personal information to infer characteristics about you unless we provide notice and obtain consent where required.
13. Children
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you are under the age of majority in your jurisdiction, you should use the Service only with permission from a parent or legal guardian. If we learn that we collected personal information from a child without required consent, we will take reasonable steps to delete it.
14. Third-Party Services
The Service may contain links, ads, content, SDKs, or features provided by third parties. Third-party services may collect information according to their own privacy policies. We encourage you to review the privacy policies of Apple, Google, ad networks, analytics providers, content SDK providers, and other third-party services you use through or in connection with the Service.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice as required by law, such as by updating the effective date, posting a notice in the Service, or sending a notification. Your continued use of the Service after an update means you acknowledge the updated policy, where permitted by law.
16. Contact Us
If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, please contact us:
- Service: DramaBurst - AI Dramas & Reels
- Feedback and Help Email: dramaburst.feedback@outlook.com
- iOS Feedback and Help Email: dramaburstios.feedback@outlook.com